COSENTYX® CONNECT SUPPORT PROGRAM
What is COSENTYX® Connect?
COSENTYX® Connect is a
support program designed to make onboarding
seamless and efficient for patients
and HCPs by providing helpful services:
Benefits Verification
Investigate coverage obstacles and take action
Obstacles may include lack of coverage, prior authorization (PA) denial, or step therapy
Facilitate PA process
Our team can help initiate PA requests or letters of appeal directly with your office and/or have your office follow up with your patient's health plan regarding PA status
Many health plans will allow up to 3 levels of PA denial appeals
Savings Options
Co-Pay offer* for eligible † privately insured patients
- Helps patients save on their out-of-pocket costs for BOTH COSENTYX and infusion administration
- Get patients started using the COSENTYX Start Form or by signing them up in the Co-Pay Portal
- Once the Explanation of Benefits has been received, you can submit a Co-Pay Claim Form electronically or by fax
Acquisition Support
Guidance on appropriate distributors and specialty pharmacies ‡
- Our team can help your office understand the authorized distributors available to order the IV formulation of COSENTYX
- COSENTYX® Connect also can determine if there are any specialty pharmacy requirements
Billing & Coding
Support with understanding relevant reimbursement codes
- Our team is here to help your office understand the appropriate codes
- Our Billing & Coding Guide also provides a comprehensive overview of the available codes
- Offices should contact third-party health plans for specific information on their coding, coverage, and payment policies
*Limitations apply. Valid only for those with private insurance. Program provides up to $16,000 annually for the cost of COSENTYX and up to $150 per infusion (up to $1,950 annually) for the cost of administration. Co-pay support for infusion administration cost not available in Rhode Island or Massachusetts. Offer not valid under Medicare, Medicaid, or any other federal or state program. Novartis reserves the right to rescind, revoke, or amend this program without notice. See complete Terms & Conditions for details.
†Certain payers have carve-outs that restrict utilization of manufacturer support programs.
‡Novartis does not recommend the use of any particular distributor or specialty pharmacy.
HCP, healthcare professional.
What is the Start Form?
The Start Form coordinates patient insurance coverage for, access to, and receipt of COSENTYX.
The Start Form also serves as an enrollment channel for the patient into COSENTYX® Connect.
The Start Form requires important information that must be filled out by both the HCP and the patient, which includes the patient’s prescription, patient insurance, and patient and HCP signatures.
If you have questions about the Start Form, please contact your Access & Reimbursement Manager (ARM) or call 1-844-COSENTYX (1-844-267-3689).
Start FormHCP, healthcare professional.
What is an Access & Reimbursement Manager (ARM), and how can they
help me?
COSENTYX ARMs are experienced professionals with strong knowledge of the insurance landscape, who work with the COSENTYX® Connect team and your office to help navigate your patients’ health plan coverage.
ARMs can support your office by:
-
Addressing local and regional insurance landscape and coverage obstacles
-
Serving as a liaison between the customer and COSENTYX® Connect throughout the reimbursement journey
-
Educating customers about COSENTYX® Connect and product access process
SAVINGS OPTIONS
How can patients on the IV formulation of COSENTYX get started
with the Co-Pay offer?
The COSENTYX Co-Pay offer* helps your eligible† privately insured patients with their out-of-pocket costs of COSENTYX and infusion administration.*
Get patients started using the COSENTYX Start Form or by signing them up in the Co-Pay Portal link below. Once the Explanation of Benefits (EOB) has been received, you can submit a Co-Pay Claim Form electronically or by fax.
Co-Pay Portal for you to enroll eligible† IV patients*Limitations apply. Valid only for those with private insurance. Program provides up to $16,000 annually for the cost of COSENTYX and up to $150 per infusion (up to $1,950 annually) for the cost of administration. Co-pay support for infusion administration cost not available in Rhode Island or Massachusetts. Offer not valid under Medicare, Medicaid, or any other federal or state program. Novartis reserves the right to rescind, revoke, or amend this program without notice. See complete Terms & Conditions for details.
†Certain payers have carve-outs that restrict utilization of manufacturer support programs.
INSURANCE COVERAGE
Are there differences in insurance coverage for the IV formulation
compared with the subcutaneous (SC) formulation?
The IV formulation of COSENTYX is typically covered under the medical benefit, whereas the SC formulation is typically covered under the pharmacy benefit. Be sure to determine individual patient insurance coverage by conducting a benefits investigation, with which the COSENTYX® Connect team can assist your office. Actual coverage and reimbursement decisions may be specific to each individual payer, and coverage information may be subject to change.
What is a medical exception?
A medical exception is a coverage request made to a patient’s health plan to remove a plan restriction placed on a treatment for medical reasons. If the IV formulation of COSENTYX is not covered by your patient’s health plan or is not affordable for your patient due to cost-sharing requirements, a medical exception request may be appropriate. When submitting a request, the prescriber must submit a statement of medical necessity to explain their rationale supporting the patient’s clinical need for COSENTYX. Be sure to include documentation of medical necessity for IV administration in your request.
Download our Prior Authorizations, Exceptions & Appeals Kit below for additional information, a submission checklist, and sample Letters of Medical Necessity when submitting an exception request.
We are here to help. If you have any questions, please contact your Access & Reimbursement Manager (ARM) or call the COSENTYX® Connect team at 1-844-COSENTYX (1-844-267-3689).
Prior Authorizations, Exceptions & Appeals Kit
How do I appeal to my patient’s health plan if the prior authorization
(PA) or exception request has been denied?
If an exception request or PA is denied, the patient’s health plan will provide a written explanation as to why it was denied and include information about how to request an appeal. Your office may file an appeal on the patient’s behalf.
An appeal is a request to the patient’s insurance company to reconsider their decision to deny coverage of COSENTYX. Appropriate documentation, such as an appeal letter, a letter of medical necessity, and relevant medical records can/should be submitted.
We are here to help. If you have questions, please contact your Access & Reimbursement Manager (ARM) or call the COSENTYX® Connect team at 1-844-COSENTYX (1-844-267-3689).
For additional information, a helpful appeal submission checklist, and sample appeal letters, download our Prior Authorizations, Exceptions & Appeals Kit:
STARTING COSENTYX
Where can I find a list of contacts that are available to support my office
and patients?
See our Important Contacts page for a list of resources and their available links, phone numbers, and fax numbers that may be useful when helping patients start and stay on COSENTYX.
How can I provide patients with more
information about COSENTYX?
Patients can use one of the patient brochures to learn more about how COSENTYX can treat their disease. For additional information about COSENTYX, patients can also visit www.COSENTYX.com.
How can I find dosing information for the IV formulation of COSENTYX?
Cosentyx-DosingCalculator.com provides step-by-step instructions to help HCPs determine appropriate IV dosing and an overview of the preparation and administration of the IV formulation of COSENTYX.
HCP, healthcare professional.
Where can I learn more about the results
of treatment with COSENTYX
in clinical trials?
The effectiveness and safety of COSENTYX IV formulation are based on the pharmacokinetic exposure and extrapolation of the established effectiveness and safety of SC COSENTYX in adult patients with active PsA, AS, or nr-axSpA.1
Please visit COSENTYXhcp.com to learn more about how SC COSENTYX performed in clinical trials.
AS, ankylosing spondylitis; nr-axSpA, non-radiographic axial spondyloarthritis; PsA, psoriatic arthritis; SC, subcutaneous.
Reference: 1. Cosentyx. Prescribing information. Novartis Pharmaceuticals Corp.
What testing do patients need to complete before starting COSENTYX?
Evaluate patients for tuberculosis (TB) infection prior to initiating treatment with COSENTYX. Please see the full Prescribing Information for more information about pretreatment evaluation for TB.
Does the IV formulation of COSENTYX
require premeds?
No premeds are required prior to infusing COSENTYX.1
Reference: 1. Cosentyx. Prescribing information. Novartis Pharmaceuticals Corp.
How can I help patients find a treatment center that can administer the IV formulation of COSENTYX since my office does not provide infusions?
The National Infusion Center Association (NICA) Infusion Center Locator conveniently locates the infusion centers near you and your patients. Novartis Pharmaceuticals Corporation does not endorse or recommend any specific infusion center.
For additional resources, please visit the
Important Contacts
page or contact your
Access & Reimbursement Manager.
3/24 304266